Hotel Laundry Team Member

2 days ago

Bengaluru, Karnataka, India beBeeQuality Full time ₹ 1,50,000 - ₹ 28,00,000
Laundry Attendant Job Description

The Laundry Attendant plays a vital role in maintaining the hotel's cleanliness and ensuring high standards of service to our guests.

Main Responsibilities:

  • Managing staff uniforms, guest laundry, sorting, and recording linens and towels prior to processing.
Key Tasks:
  1. Laundry Collection & Delivery: Collect in-house guest laundry and ensure timely delivery. Ensure all laundry bags are properly labeled with guest name, room number, and laundry items.
  2. Item Verification: Count and verify all items collected, referencing laundry price lists signed by the guest. Note any discrepancies or damages and report them to the supervisor.
  3. Damage Inspection: Check all items for damage or stains and promptly report any issues to the supervisor before processing.
  4. Valuable Item Handling: Report any valuable items found in guest pockets immediately to the supervisor.
  5. Sorting and Recording: Sort and record dirty linens, towels, rugs, robes, and food & beverage items before sending them to the laundry. Ensure proper documentation of cleaned linens upon receipt from the main laundry room.
  6. Linen Inspection: Examine the quality finishes of laundered linen before placing them on shelves. Handle small repairs such as sewing buttons or hemming as needed.
  7. Uniform Distribution: Distribute clean uniforms to hotel personnel according to company specifications. Ensure proper recording of uniforms, including both assigned and unassigned items, as they are distributed, returned, or cleaned.
  8. Uniform Quality Control: Inspect uniforms for damage and remove substandard uniforms from circulation, issuing replacements as needed.
  9. Technical Issue Reporting: Report any technical problems or deficiencies with laundry equipment to the supervisor.
  10. Record Keeping: Maintain accurate records for linens, uniforms, and other laundry items throughout the process.
Requirements:

A successful Laundry Attendant should possess the following skills and qualifications:

  • Attention to Detail: A keen eye for detail in inspecting laundry and linens.
  • Organization: Ability to manage multiple tasks, prioritize effectively, and maintain proper records.
  • Communication Skills: Clear communication with both guests and colleagues.
  • Customer Focused: A commitment to ensuring high levels of guest satisfaction.
  • Teamwork: Ability to collaborate effectively with colleagues across departments.
  • Problem Solving: Proactive in identifying issues and reporting them promptly.

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