
Workspace Experience Professional
24 hours ago
Job Overview:
This proactive role is focused on delivering workplace services to an agreed consistent standard, enabling occupant and guest experience based on requirements while maintaining safe working practices.
Main Responsibilities:
- Ensure day-to-day service delivery by the Workplace team and vendor partners, complying with SOPs and SLAs.
- Maintain alignment with the Workplace Experience team to create customer delight through agility of mind and service provision.
- Transform the Workplace Team of the Future by committing to deliver exceptional service every time through attention to detail.
Operations Management:
- Exercise functional operational control to deliver excellence every time.
- Implement service tasks, procedures, and policies, measuring performance.
- Review and spot-check suppliers/service providers' performance to ensure contractual obligations are met.
Key Skills and Qualifications:
- Excellent verbal and written communication skills.
- A minimum of 3 years in the facility management or hospitality industry.
- Added benefits: Bachelor's degree in facilities management, building, business, or other related fields.
Detailed oriented and proactive individuals who exhibit honesty, trustworthiness, and a willingness to challenge the status quo are encouraged to apply.
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