Workspace Experience Coordinator

4 days ago

Bengaluru, Karnataka, India beBeeExperience Full time
Job Title: Workspace Experience Coordinator

This position is a proactive role that focuses on delivering workplace services to an agreed standard, ensuring occupant and guest experience based on requirements. The ideal candidate will work every time while maintaining safe working practices throughout all tasks.

The successful applicant will ensure day-to-day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Alignment with the Workplace Experience team is crucial to deliver service excellence to create customer delight, with agility of mind and service provision.

Key Responsibilities:
  • Service Delivery: Deliver the best level of service every time through obsessive attention to detail.
  • Reset and Reporting: Ensure resets back to agreed format, including owning Clear Deck policy/Lost property process enactment and associated reporting to the Workplace Experience team for onward sharing with LOBs.
  • Proactive Checks: Conduct proactive checks to agreed schedules, reviewing ping reports from vendors after business hours so occupants return to refreshed and clean workplaces.
Operations Management:
  • Operational Control: Achieve functional operational control to deliver excellence every time.
  • Implementation and Measurement: Implement service tasks, procedures, and policies, and measure performance against established benchmarks.
  • Supplier Performance: Review and spot-check suppliers/service providers' performance to ensure contractual obligations are met.
  • Site Requirements: Understand the operational and technical requirements of the site and ensure current contracts provide necessary supplies and services.
  • Workplace Management: Provide comprehensive workplace management for office premises.
  • Change Control: Implement and manage the change control process.
  • User Complaints: Resolve users' complaints and concerns with solutions and follow-up.
  • Problem-Solving: Be able to resolve problems or improve operations.
  • Service Tasks: Implement service tasks, procedures, and policies.
  • Risk Assessments: Prepare risk assessments for self-delivery.
  • Critical Issues: Assist with critical out-of-hours issues and participate as a key team member in responses to emergency situations.
  • Building Incidents: Report building incidents following set escalation channels with measures and solutions.
  • Performance Management: Monitor and manage staff performance with criteria set in Individual Performance Management.
  • Vendor Coordination: Coordinate, manage, and oversee vendors to perform a wide range of workplace-related services.
  • SLA/KPIs: Ensure service deliverables meet SLAs and KPIs.
  • Timely Delivery: Work with all related parties on timely delivery of all services.
  • SharePoint Updates: Ensure up-to-date information on Client Property Services SharePoint.
  • Risk Raising: When necessary, raise risks to the Workplace Experience Site Lead for further investigation.
  • Continuous Improvement: Implement continuous improvement initiatives.
  • Cost Saving: Drive value for service at every level through a cost-saving mindset.
  • Data Analysis: Conduct data analysis reports when necessary.
  • Critical Support: Support with critical out-of-hours issues and participate as a key team member in responses to emergency situations.
  • Clear Deck Policy: Reset back to agreed format, including owning Clear Deck policy/Lost property process enactment and associated reporting to the Workplace Experience team for onward sharing with LOBs.
  • Proactive Scheduling: Conduct proactive checks to agreed schedules, reviewing ping reports from vendors after business hours so occupants return to refreshed and clean workplaces.

  • Office Workspace Specialist

    4 days ago

    Bengaluru, Karnataka, India beBeeCoordinators Full time ₹ 6,00,000 - ₹ 8,00,000

    Workplace Experience CoordinatorAs a Workplace Experience Coordinator, you will be responsible for creating vibrant, functional, and people-first workspaces. This role requires someone who is passionate about workplace management, project management, community engagement, vendor management, and maintaining confidentiality.Key Responsibilities:Manage the...

  • Workspace Operations Manager

    5 days ago

    Bengaluru, Karnataka, India beBeeFacilities Remote Work Freelance Full time ₹ 12,00,000 - ₹ 16,00,000

    Workplace Experience ProfessionalWe are seeking a skilled Workplace Experience Professional to join our team. This role offers the opportunity to manage workspace operations, lead office expansion projects, and drive community initiatives to support a growing team.Key Responsibilities:Oversee workspace management to ensure facilities are clean, safe, and...

  • Workplace Experience Coordinator

    1 day ago

    Bengaluru, Karnataka, India beBeeExperienced Remote Work Freelance Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Workplace Experience CoordinatorWe are seeking a skilled Workplace Experience Coordinator to manage our workspace operations, lead office expansion projects, and drive community initiatives.Key Responsibilities:Oversee workspace management to ensure facilities are clean, safe, and well-maintained, coordinating with building management and IT.Lead...

  • Urgent Search: Community Associate

    3 weeks ago

    Bengaluru, Karnataka, India BHIVE Workspace Full time

    The Community Associate will play a key role in enhancing BHIVEs value proposition by curating a dynamic engaging and vibrant coworking environment that fosters client satisfaction and retention By organizing community events maintaining an inspiring atmosphere and driving creative initiatives this role will directly impact the member experience brand...

  • Product Manager

    1 day ago

    Bengaluru, Karnataka, India beBeeWorkspace Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Description:In this pivotal role as a Product Manager for Workspaces, you will play a key part in driving innovation at the intersection of real estate, technology, and employee experience. Your primary responsibility will be to develop and manage workspace-centric products that cater to the evolving needs of our clients.This involves creating...

  • Chief Workspace Designer

    1 day ago

    Bengaluru, Karnataka, India beBeeSenior Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    We are seeking an experienced Senior Architect and Design Head to join our team. The ideal candidate will have a minimum of 7-10 years of work experience in workspace design, with a proven track record of delivering complex design initiatives on time and within budget.Key Responsibilities:Lead the design and execution of workspace interior projects from...

  • Product Manager – Workspace, Modern Workplace Practice

    2 days ago

    Bengaluru, Karnataka, India Black Box Full time

    OverviewAs a Product Manager specializing in the Workspace pillar within the Modern Workplace practice, you will drive the creation, management, and growth of solutions that blend physical space, digital technology, and human-centric design to optimize how work gets done. This role requires expertise in workspace blueprinting, immersive collaboration design,...

  • Product Manager – Workspace, Modern Workplace Practice

    3 weeks ago

    Bengaluru, Karnataka, India Black Box Full time

    OverviewAs a Product Manager specializing in the Workspace pillar within the Modern Workplace practice, you will drive the creation, management, and growth of solutions that blend physical space, digital technology, and human-centric design to optimize how work gets done. This role requires expertise in workspace blueprinting, immersive collaboration design,...

  • Product Manager – Workspace, Modern Workplace Practice

    2 weeks ago

    Bengaluru, Karnataka, India Black Box Full time

    Overview As a Product Manager specializing in the Workspace pillar within the Modern Workplace practice , you will drive the creation, management, and growth of solutions that blend physical space, digital technology, and human-centric design to optimize how work gets done. This role requires expertise in workspace blueprinting, immersive collaboration...

  • Space Experience Manager

    1 day ago

    Bengaluru, Karnataka, India beBeeCoordination Full time ₹ 9,00,000 - ₹ 12,00,000

    Workplace Coordinator Job SummaryThe Workplace Coordinator plays a pivotal role in ensuring the smooth functioning of our workspaces.Key Responsibilities:Manage workspace operations, including facilities management, project coordination, community engagement, and vendor partnerships.Collaborate with diverse stakeholders across functions and levels, utilizing...