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Global Customer Service Representative
3 weeks ago
We are looking for a highly skilled professional to fill the role of International Voice Representative. The successful candidate will be responsible for providing exceptional customer service and support to clients across the globe.
About the Role
This is a fantastic opportunity for individuals who enjoy working in a fast-paced, dynamic environment. As an International Voice Representative, you will be the first point of contact for clients, providing them with accurate and timely information regarding their accounts.
Responsibilities:
- Excellent Communication Skills
- Strong Knowledge of Insurance Processing (US)
- Able to Read and Understand Written Text
- Prior Experience in Back Office Operations
- Meet Daily Production Targets
- Ensure Accuracy and Quality of Work
- Flexibility to Work Various Shifts
- Able to Adapt to New Processes
- Escalate Deviations to Management
Qualifications:
- Graduate or Undergraduate Degree
- Minimum 6-12 Months Experience in BPO, Banking Process, or Mortgage/Insurance
Skills and Qualities:
- Excellent Verbal and Written Communication
- Neutral Accent
- Domain Expertise in Insurance (USA)
- Computer Skills – Windows OS, MS Office 2003, Image Applications
- Understanding of Customer Expectations
- Quick Learning Ability
- Good Typing Skills
Benefits:
- Competitive Salary Range: 3-5 LPA
- Equal Opportunity Employer
