Payroll Expert-Lead

We are seeking an experienced Oracle Cloud HCM Payroll professional to lead our team in India. The successful candidate will be responsible for managing a team of payroll and HCM support consultants, working closely with our UK-based counterparts to deliver high-quality managed services to clients.

This role is pivotal to establishing and growing our offshore capability, and the right individual will have a deep understanding of Oracle Cloud Payroll functionality, quarterly update management, and complex issue resolution.

• Lead and manage a team: Recruit, onboard, mentor, and line manage a team of payroll and HCM support consultants based in India.
• Senior consultant role: Work hands-on as a senior Oracle Cloud Payroll consultant, triaging, diagnosing, and resolving complex client issues across Payroll and related modules.
• Cross-regional collaboration: Partner closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities.
• Subject matter expert: Act as the subject matter expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance.
• Quarterly release cycles: Supervise and contribute to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients.
• Training and knowledge-sharing: Deliver and coordinate training and knowledge-sharing sessions for team members to support capability growth and process alignment.
• Troubleshooting and escalation: Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions.
• Client relationships: Build and maintain strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication.
• Process improvement: Drive improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model.
• Knowledge sharing: Actively contribute to internal knowledge bases and support materials, and champion a culture of continuous improvement.
• Strategic input: Provide strategic input into the ongoing development and structure of the India Managed Services team.

The ideal candidate will possess:

• Ethical Conduct: A commitment to ethical standards, integrity, and compliance with relevant regulations and organizational policies.
• Communication Skills: The ability to communicate clearly and effectively with clients and stakeholders.
• Teamwork: Strong collaboration skills, with the ability to work effectively within cross-functional teams.
• Customer Service Orientation: A focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholders.
• Continuous Learning: A willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities to enable growth.
• Consulting skills: Strong consulting skills, including active listening, problem-solving, and client relationship management.

The successful candidate will have:

• Experience delivering or supporting UK Payroll, including full lifecycle implementations, with in-depth knowledge of configuration of Fast Formulas, and element definitions.
• In-depth knowledge of HCM/Payroll processes, configuration, legislation, and reporting.
• Experience supporting large, complex solutions with multiple stakeholders.
• Familiarity with Oracle quarterly update cycles, including impact analysis and enhancement identification.
• Excellent client-facing communication skills, both written and verbal.
• Able to deliver practical, value-driven solutions with creativity and innovation.
• Demonstrated leadership and team management capabilities, including mentoring and collaboration.
• Strong interpersonal skills and a track record of working effectively within cross-functional teams.
• A growth mindset with a commitment to continuous improvement.
• High level of adaptability and flexibility, with the ability to build long-lasting client relationships.