Global Operations Lead

2 days ago

Vadodara, Gujarat, India Collabera Full time
Job Overview

We are seeking a highly skilled Operations Executive to join our team at Collabera. This role is responsible for processing invoices and issuing payments, providing financial, administrative, and clerical support to the organisation.

About the Role

The successful candidate will be responsible for:

  • Providing efficient payment management services, ensuring timely completion of payments and control of expenses.
  • Processing, verifying, and reconciling invoices in accordance with established procedures.
  • Managing day-to-day payment cycle activities, identifying and resolving any discrepancies or issues that may arise.

Key Responsibilities:

  • Initsiating and completing onboarding processes per Collabera's norms, US State & Federal Govt., and Client policies.
  • Communicating effectively with prospective employees about Collabera's policies and relevant government regulations.
  • Analyzing and verifying documents received from candidates to confirm their identity, and addressing any deficiencies or concerns.
  • Creating and maintaining a positive employee experience by coordinating with external vendors and internal teams.
  • Resolving billing issues, including PO extensions, invoice rejections, and budget issues, in collaboration with clients and sales teams.
  • Taking part in internal audits and correcting errors.
Requirements

To be successful in this role, you will need:

  • Excellent verbal and written communication skills, enabling effective interaction with consultants and vendors.
  • A persuasive and goal-oriented approach, allowing you to drive results and meet deadlines.
  • The ability to work accurately under stress and pressure, managing competing priorities and tasks.
  • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
Preferred Qualifications

Prior experience in a non-voice-based KPO/BPO/LPO environment is desirable, but not essential. Relevant knowledge of detailed processes and the ability to apply them effectively are key requirements.

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