Travel Holiday Experience Coordinator

3 days ago


Lucknow, Uttar Pradesh, India beBeeHolidayOperations Full time ₹ 42,00,000 - ₹ 48,00,000
Job Title: Holiday Operations Specialist

Location: Mumbai

  • Build personalized holiday itineraries, incorporating hotels, flights, and activities based on customer preferences and budget.
  • Handle hotel bookings, flight confirmations, and activity arrangements to ensure a seamless travel experience.
  • Oversee the entire holiday booking process, ensuring accuracy and adherence to timelines.
  • Effectively communicate with customers, addressing their queries and concerns promptly and professionally.
  • Handle customer escalations related to bookings and itinerary changes, resolving issues to ensure satisfaction.
  • Build rapport with vendors (hotels, airlines) to secure competitive rates and high-quality service delivery.
  • Stay updated on travel trends, destinations, and industry regulations.
Requirements:
  • 3-4 years of experience in holiday operations or a related field.
  • Experience in handling hotel bookings, flight confirmations, and travel itineraries.
  • Strong understanding of travel products and services.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to problem-solve and handle customer escalations professionally.
  • Proficiency in travel booking systems and MS Office Suite.
  • Passion for travel and a strong understanding of customer service principles.


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