Senior Program Manager

3 weeks ago

Thiruvananthapuram, Kerala, India Tata Elxsi Full time

Job Title: Senior Program Manager - Large Program Experience

 

About the Role:

Tata Elxsi is a leading provider of integrated services from research and strategy to electronics and mechanical design, software development, validation, and deployment. We are seeking a highly experienced Senior Program Manager to lead and oversee large-scale programs in the Media, Broadcast, and OTT domain.

 

Key Responsibilities:

  • Program Strategy and Planning: Develop a clear program strategy aligned with organizational goals. Create and maintain detailed program plans, including scope, objectives, timelines, and resources. Define key performance indicators (KPIs) to measure program success.
  • Stakeholder Management: Collaborate with cross-functional teams, including content creators, technical experts, marketing, and business stakeholders. Maintain strong relationships with internal and external partners.
  • Resource Allocation and Management: Allocate resources effectively to ensure program success. Monitor resource utilization and adjust as needed.
  • Risk Management: Identify potential risks and develop mitigation strategies. Proactively address issues to keep the program on track.
  • Budget Oversight: Manage program budgets, track expenses, and ensure cost-effectiveness. Provide regular financial updates to the leadership.
  • Quality Assurance: Establish and maintain quality standards for program deliverables. Oversee quality control processes to ensure high-quality content and services.
  • Timeline Management: Develop and manage detailed project timelines, milestones, and dependencies. Ensure timely delivery of program objectives.
  • Communication: Establish clear communication channels and reporting mechanisms. Provide regular updates to stakeholders on program status and progress.
  • Vendor and Partner Management: Collaborate with external vendors and partners as required. Evaluate vendor performance and ensure compliance with contractual obligations.
  • Performance Metrics and Reporting: Define and track KPIs to measure program performance. Prepare and deliver regular program reports to leadership.

 

Domain and Industry Knowledge:

  • Conceptualize new solutions based on forecasting market trends and customer needs.
  • Have meaningful conversations with key client stakeholders, interpret data, and enhance the quality of the proposed solution.
  • Make useful recommendations based on existing gaps and recommend specific Tata Elxsi's services/solutions. Recommend holistic solutions that lead to large, highly complex programs and act as differentiators in positioning Tata Elxsi with clients.
  • Manage domain-related project management issues in multiple projects.
  • Create or validate a roadmap for customer strategy.
  • Review to contextualize the solution to the industry.

Technology Concepts:

  • Create or review an optimal technology road map and select the right infrastructure and technology platforms. Identify scope for rationalization, optimization, or enhancement of capabilities.
  • Identify technology skillsets and product capability to be built or acquired over the next 2 to 3 years based on industry trends and client directions.
  • Define the business benefits of solution adoption for the client.
  • Ensure the consistent reusability of tools and best practices across projects and influence product and technology selection strategies.

Profitability Management:

  • Create a profitability sheet based on the resource plan.
  • Catalyze a shift to output/outcome-based pricing.
  • Present the analysis to senior management.
  • Track and monitor the profitability of projects on an ongoing basis and manage margins effectively.

Pricing and licensing models:

  • Create complex estimates, including third-party commercial inputs and large complex deals, and obtain approval from relevant stakeholders (leadership, legal, etc.).
  • Propose innovative commercial models or carry out 'what if' analysis.
  • Create integrated pricing models for large, complex transactions and manage large programs.

Engagement Management:

  • Plan and manage engagements encompassing large and complex projects as defined within Tata Elxsi.
  • Identify risks and mitigation strategies on an ongoing basis and implement the same for large/complex projects.
  • Proactively anticipate the risks and identify avoidance and mitigation strategies for an ongoing process.
  • Monitor complex integration and interdependence across workstreams within the span of the project.
  • Coach teams on implementing best practices with measurable business value, adding quality processes in delivery risk management and mitigation, and good governance.
  • Influence project strategy by proposing new or alternative solutions while being proactive in identifying issues and resolving them, balancing effectiveness and efficiency.
  • Foresee and drive the creation of solution accelerators that would be of help in multiple customer engagements. Provide thought leadership to transform solution accelerators into nonlinear revenue streams.

Engagement Governance:

  • Review project estimations and plans and guide project managers on implications around cost schedule timing and outcomes.
  • Provide input on resource planning (pyramid people development) at a practice level and provide guidance at a project/engagement level as needed.
  • Review benchmarks and stakeholder management communication plans. KM has transition plans. Critique plans and coach teams on managing project and engagement risks and planning appropriately.
  • Handle any escalated needs/priorities/issues.
  • Engage with teams on lessons learned; embedding back into delivery sharing with peers and delivery excellence teams. Promote continuous learning.

Solution Development Support:

  • Review RFPs/RFIs/RFQs to understand the scope of the request and guide teams to respond.
  • Work with the solution team to develop a strong proposal addressing the requirements. Guide the response team on response sections, including delivery and solution. Write executive summaries for solution responses clearly articulating value propositions and differentiators.
  • Manage deals and work with internal teams as needed to develop competitive proposals both from a solution and commercial perspective. Review and validate solutions in proposals and architect solutions for large/transformational deals.

Key Performance Indicators (KPIs)

  • Customer satisfaction should be above 4.5.
  • Large programs worth 2-5 million dollars should be manageable.
  • People Satisfaction
  • Effective risk management without impacting program or launch delivery timelines
  • Ontime Completion and Delivery Percentage
  • Quality Metrix and Project Health Index to be maintained as green (> 90%)
  • Minimal scope creep
  • Resource utilization and team productivity
  • Budget variance should always be positive.
  • Billable Utilization

 

Location: Bangalore / Trivandrum / Chennai

Qualification: B.E, B.Tech, MCA, M.E, M.Tech/M.Sc( Elec)

Job Code: DU3005

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