Strategic Operations Director

4 days ago


Mumbai, Maharashtra, India Quantixtech Solutions Pvt Ltd Full time
Job Overview

We are seeking a seasoned and dynamic Operations Head to lead our service and operations team. The successful candidate will have a proven track record of efficiently managing teams across regions, ensuring high-quality service delivery, and optimizing operational processes.

Key Responsibilities
  • Strategic Leadership: Develop and implement strategic plans for the service and operations department in alignment with overall organizational goals.
  • Team Management: Lead, mentor, and manage teams across regions, fostering a culture of collaboration, innovation, and continuous improvement.
  • Service Delivery: Oversee the operation and maintenance of Electronic Security, Fire Detection, and IBMS systems, ensuring service quality, responsiveness, and timely issue resolution.
  • Client Relationship Management: Build and maintain strong relationships with clients to understand their evolving needs and expectations.
  • Regional Operations: Efficiently manage service and operations activities across multiple regions, implementing standardized processes while considering regional variations and requirements.
  • Performance Metrics: Establish and monitor key performance indicators (KPIs) to evaluate team and individual performance.
  • Resource Planning: Plan and allocate resources effectively to meet service demands, optimizing staffing levels, skill sets, and equipment.
  • Training and Development: Implement training programs to enhance the technical skills and knowledge of service teams.
  • Budget Management: Develop and manage budgets for service and operations, monitoring expenses and implementing cost-effective measures without compromising service quality.
  • Continuous Improvement: Identify opportunities for process improvement and implement best practices, fostering a culture of continuous learning and innovation within the service and operations teams.
  • Health and Safety Compliance: Ensure compliance with health and safety regulations, implementing and enforcing safety protocols to create a secure working environment.
  • Emergency Response Planning: Develop and implement effective emergency response plans to address critical situations promptly.
Qualifications
  • Education: Bachelor's degree in Engineering, Operations Management, or a related field.
  • Experience: Minimum of 5 years in the operation and maintenance of Electronic Security, Fire Detection, and IBMS systems.
  • Skills: Proven experience in managing teams across regions, strong leadership, communication, and interpersonal skills, in-depth knowledge of industry-specific technologies and best practices.

Quantixtech Solutions Pvt Ltd is a leading provider of Electronic Security, Fire Detection, and IBMS solutions. We are committed to delivering high-quality services and optimizing operational processes.



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