Customer Service Associate Role

1 month ago


Mumbai, Maharashtra, India DATAMARK, Inc. Full time

Company Overview: DATAMARK, Inc. is a leading organization in the industry, known for its innovative approach and commitment to excellence.

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Salary: The selected candidate can expect a competitive salary of $27,000 per annum, along with other benefits.

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Job Description: As a Customer Service Associate, you will be responsible for handling customer inquiries in a timely and professional manner. This includes answering calls, responding to emails, and resolving customer complaints in a courteous and efficient way.

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Required Skills and Qualifications: To succeed in this role, you should possess excellent communication skills, both verbal and written. You should also be able to work in a fast-paced environment and multitask effectively. Additionally, you should have a strong understanding of customer service principles and be able to apply them in a real-world setting.

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Benefits: In addition to the competitive salary, the company offers a range of benefits, including paid time off, health insurance, and opportunities for career growth and development.

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Work Environment: As a Customer Service Associate, you will be working in a dynamic and supportive team environment. You will be required to work rotating shifts, including evenings, weekends, and holidays.

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Key Responsibilities:

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  • Answer incoming calls and respond to customer inquiries in a timely and professional manner">
  • Resolve customer complaints and issues in a courteous and efficient way">
  • Input and log information received into the call center's communications and computer system">
  • Maintain professionalism at all times, even during stressful interactions">
  • Assist with other Call Center duties, such as emergency operations, special projects, and training responsibilities">
  • Must maintain specific knowledge of related computer software required to perform any role, function or task required for day-to-day operations relating to issuance of work orders and and/or information requests">
  • Maintains working knowledge of all policies regarding the activities required for all city department's day-to-day operations. Must be familiar with all city department's times of operations, services performed, after hour procedures and contact persons for specific functions">
  • Must use prescribed telephone etiquette and follow customer service procedures; must be courteous to citizens and employees">
  • May be required to work overtime, weekends, holidays, and/or during declared emergencies">
  • Maintain excellent diction, grammar, voice quality, and articulation">
  • Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the call center's image">
  • Demonstrates a commitment to learning quickly and effectively applying knowledge">
  • Demonstrates a commitment to supporting a productive, positive work environment">
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Requirements: To be successful in this role, you should have a High School Pass certificate and be comfortable working in Rotational and Night shifts. You should also have excellent English communication skills and be from the Mumbai location.

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About Us: DATAMARK, Inc. is a leading provider of customer service solutions, dedicated to delivering exceptional results to our clients. We are committed to building a talented team of professionals who share our passion for excellence and customer satisfaction.



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