Customer Experience Associate

2 weeks ago


Mumbai, Maharashtra, India The Souled Store Full time

About Us:

The Souled Store is a leading youth casual-wear brand founded in 2013. We are one of India's largest online merchandising platforms, partnering with renowned licenses like Disney, Warner Bros, WWE, IPL, and Viacom18. Our brand caters to the latest fashion trends, offering a wide range of products, including men and women wear apparel, activewear, supima products, innerwear, personal care items, and recently launched footwear and kidswear.

We've expanded our presence beyond online platforms, establishing stores in key locations such as Mumbai, Bangalore, Delhi, Pune, and Indore. As a 'Great Place to Work' certified organization, we prioritize a fantastic employee culture and policies.

Our core philosophy revolves around loving what you do, from the soul. We believe that people excel when they're passionate about their work, making every Monday morning a fresh start. Over the years, we've built a strong team of like-minded individuals who work smart, own their responsibilities, and think like leaders.

Position Summary:

In our dynamic and rapidly growing organization, an Associate in the Customer Experience Team plays a vital role. As the first point of contact with customers, this associate must provide swift, professional, and efficient assistance, adhering to established company guidelines.

Key Responsibilities:

● Respond to customer inquiries via phone calls, emails, and social media channels in a timely and professional manner.

● Participate in research callouts within the team as required.

● Meet predetermined daily, weekly, and monthly targets to ensure exceptional customer service.

● Identify customer needs and requirements.

● Process and log customer interactions on the CRM system.

● Collaborate with various departments to resolve customer queries efficiently.

● Provide outstanding customer service by addressing concerns and resolving issues promptly.

● Maintain confidentiality of customer information.

● Perform other duties assigned by management as needed.

Requirements:

● Bachelor's degree with a minimum of one year of experience in the customer service industry.

● Ability to work extended hours, including rotational shifts and public holidays, as required.

● Quick thinking and conflict resolution skills to handle high-volume work periods effectively.

● Capacity to work in a fast-paced team environment, meeting targets under tight timeframes.

Estimated Salary: ₹2,50,000 per annum (based on location and industry standards).



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