Out-of-Hours Specialist

6 days ago

Mangalore, Karnataka, India beBeeSpecialist Full time ₹ 8,00,000 - ₹ 15,00,000

Job Summary:

We are seeking an experienced Out-of-Hours Specialist to join our team. The ideal candidate will have a strong background in shift management, customer service, and compliance.

Key Responsibilities:
  • Filling shifts during out-of-hours periods
  • Responding to candidate and client enquiries outside of business hours
  • Managing new agency booking requests received during OOH
  • Uploading shifts to the CRM, whether received from RCs or clients via email or portals
  • Chasing candidates for shift availability
  • Reviewing the client Rota and ensuring all shifts in the CRM match the Rota; amending where necessary
  • Managing late logins and cancellations that occur during OOH
  • Uploading new candidate enquiries to the CRM and contacting them for an up-to-date CV
  • Completing the client compliance checklist for new candidates
  • Providing support to the compliance team as needed
  • Chasing compliance documents from working candidates over the weekend
  • Continuously monitoring client portals and emails throughout the day
Requirements:
  • Strong communication and organisational skills
  • Ability to work independently and as part of a team
  • Experience with CRM systems and compliance procedures
  • Excellent time management and problem-solving skills
What We Offer:
  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and growing company
  • Ongoing training and development opportunities

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