Business Growth Leader

3 days ago

Meerut, Uttar Pradesh, India beBeeLeadership Full time ₹ 1,20,00,000 - ₹ 2,40,00,000

**Job Overview**

As a Senior Manager, you will lead a team of Group Operations professionals to deliver exceptional customer services and drive business growth.

Key Responsibilities:

  • Coordinate with Sales and Actuarial teams to close individual Group processes efficiently.
  • Issue policies and resolve customer and intermediary queries in a timely manner.
  • Ensure consistent delivery of high-quality services to customers and intermediaries.
  • Implement and maintain quality controls to aid proactive management and problem anticipation.
  • Supervise and train a high-performing team to meet business needs.
  • Coordinate with finance for policy account balance reconciliation.
  • Lead the transformation and digitization of group business.

Qualifications & Experience:

A minimum of 8-10 years' experience gained in customer Services or Operations Department is required. An MBA/ACII degree is preferred, with an Associate of Insurance Institute as an added advantage.

Required Skills & Knowledge:

  • Good experience of operations in the financial services industry.
  • Experience within the Group Operation department of an Insurance company is essential.
  • Data processing expertise to deliver operational efficiency.
  • Proficiency in using databases and office management software, including word processors and spreadsheets.
  • Strong leadership, team building, and influencing skills.

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