
Technical Service Representative
6 days ago
Improve Your Skills as a Customer Support Expert
Job DescriptionAt our company, we are seeking an experienced and skilled customer support specialist to join our team. The ideal candidate will be responsible for delivering exceptional customer service, handling sales calls, and troubleshooting technical issues related to our network.
Key Responsibilities- Customer Support & Technical Assistance
- Respond to customer inquiries via phone, chat, or email in a timely and professional manner.
- Diagnose and resolve technical issues related to our devices and network infrastructure.
- Provide guidance on device activation steps, including the onboarding process and interaction with local deployment partners.
- Assist customers with sales inquiries and provide information about our products, pricing, and rewards programs.
- Cross-functional Collaboration & Reporting
- Work closely with technical, product, and operations teams to track customer issues and feedback.
- Document customer concerns, resolution steps, and areas for improvement using CRM tools.
This role operates on a 6-day work week schedule, providing flexible support during business hours and occasional peak periods.
Required Qualifications & Skills- Proven experience in ISP or networking-related customer support.
- Strong communication and interpersonal skills.
- Adaptable and positive attitude to thrive in a dynamic environment.
- Availability to work a 6-day work week schedule.
We offer a competitive compensation package, opportunities for growth and development, and a collaborative work environment.
Why Work With UsOur company is committed to delivering high-quality internet services to our customers. We value our employees and strive to create a positive and supportive work environment.
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