Debt Recovery Professional

5 hours ago

Bengaluru Chennai, India beBeeCollections Full time ₹ 40,00,000 - ₹ 50,00,000
Collections Specialist

As a Collections Specialist, you will play a pivotal role in overseeing the management of overdue accounts and ensuring timely intervention to prevent financial losses.

Key Responsibilities:
  • Account Monitoring:
    • Closely monitor Member accounts with overdue (OD) payments to identify unresolved debts and develop strategies for resolution.
    • Analyze payment patterns and track delinquent accounts for timely intervention to minimize financial risk.
  • Development of Repayment Plans:
    • Develop and implement effective repayment plans tailored to each Member's financial situation, taking into account their unique circumstances and needs.
    • Ensure repayment terms are clear, achievable, and agreed upon by both parties to promote mutual understanding and cooperation.
  • Regular Follow-Up on Overdue Accounts:
    • Proactively follow up with Members who have overdue payments to ensure prompt action is taken to address any outstanding balances.
    • Send payment reminders via phone calls, emails, or letters to keep Members informed and engaged in the process.
  • Monitoring Monthly Payments:
    • Oversee the timely and accurate processing of all monthly payments from OD Members to maintain a smooth and efficient financial workflow.
    • Keep track of payments due and address any discrepancies promptly to prevent delays and errors.
  • Implementing Effective Collection Techniques:
    • Research and implement effective debt collection techniques and best practices to maximize recovery while maintaining positive customer relationships.
    • Evaluate the effectiveness of various collection methods and adjust strategies accordingly to optimize results.
  • Handling Member Queries:
    • Respond to all Member account queries promptly and professionally, addressing concerns regarding balances, payment schedules, or disputes in a fair and transparent manner.
    • Provide clear and concise information to help Members understand their accounts and make informed decisions about their finances.
  • Target Orientation:
    • Maintain a target-oriented approach by consistently meeting or exceeding debt recovery goals, striving for excellence in collections and customer service.
    • Track individual and team performance and report on progress regularly to stay focused on achieving shared objectives.

Strong communication and analytical skills are essential for this role. You should be able to work effectively under pressure and maintain a professional demeanor in all interactions. The ideal candidate will possess a strong ability to problem-solve, think critically, and prioritize tasks to meet deadlines and drive results.

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