Card Operations Specialist

2 days ago

Rajkot, Gujarat, India beBeeChargeback Full time ₹ 50,00,000 - ₹ 70,00,000

Job Title: Card Operations and Chargeback Associate

Duration: 6 months

Type: CONTRACT and REMOTE

Objective:

Minimizing financial losses for the bank, merchants, and cardholders requires robust chargeback management processes. Implementing efficient dispute resolution and ensuring compliance with card scheme regulations is essential.

Key Strategies & Responsibilities

1. Chargeback & Dispute Management

  • Handle daily chargeback cases promptly to minimize financial exposure.
  • Investigate disputes thoroughly and ensure accurate documentation.
  • Identify trends and root causes of disputes, recommending corrective actions to acquiring merchants and internal teams.

2. Dispute Loss Reduction

  • Analyze dispute data to identify high-risk merchants, transaction types, or patterns leading to chargebacks.
  • Collaborate with merchants to implement fraud prevention tools and best practices.
  • Share regular insights with stakeholders to improve dispute win rates and reduce loss ratios.

3. Process Optimization & Risk Control

  • Design, implement, and continuously improve operational processes for chargeback handling and dispute resolution.
  • Maintain strong financial controls and regulatory compliance.
  • Balance risk mitigation with service delivery to protect profitability.

4. Cross-Functional Collaboration

  • Partner with product, promotions, and operations teams to assess risk impact.
  • Provide input during product design and rollout.
  • Support business decisions with data-driven insights.

5. Compliance & Quality Monitoring

  • Ensure adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme regulations.

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