
Senior Credit Card Fraud Investigator
5 days ago
Protect Your Financial Institution from Credit Card Fraud
Job Description:This position involves working with the Fraud and Dispute Process team to resolve cases that may harm Mastercard stakeholders.
- Investigate and Analyze Transactions: Review transaction details, customer claims, and supporting documents to validate disputes and identify fraudulent activities.
- Collaborate with Teams: Work with fraud prevention, risk, compliance, and customer service teams for seamless case resolution.
- Identify Patterns: Analyze fraud and disputes to recommend process improvements and mitigation strategies.
- Document Case Outcomes: Provide detailed documentation of case outcomes and escalate complex or high-risk issues.
- Mentor Junior Associates: Share best practices and provide guidance on complex cases.
Required Skills and Qualifications:
You must have a strong analytical mindset, excellent problem-solving skills, and attention to detail. Knowledge of payment processing systems, card schemes (preferably Mastercard), and fraud detection methodologies is required. A graduate degree and 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry are necessary. Strong communication and interpersonal skills are also required.
Benefits:
We offer a challenging and rewarding work environment where you can grow your career.
Ongoing Learning Opportunities:
We provide training and development programs to help you improve your skills and stay up-to-date with industry trends.
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