Healthcare Customer Service Representative

14 hours ago

Mumbai Nagpur, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000
Job Description

We are seeking a highly skilled and dedicated individual to join our team as a Virtual Caller. As a Virtual Caller, you will be responsible for providing exceptional customer service and support to patients through various communication channels.

Responsibilities:

  • Patient Communication: Answer incoming calls from patients, provide courteous and professional assistance with a wide range of healthcare-related inquiries.
  • Multi-channel Response: Respond to emails and other digital communications from patients, ensuring timely and effective assistance is provided.
  • Appointment Management: Efficiently schedule and manage appointments for patients with various healthcare providers, ensuring accuracy and optimal scheduling.
  • Service Coordination: Coordinate seamlessly with healthcare providers to ensure the prompt and effective delivery of healthcare services to patients.
  • Guidance & Support: Offer comprehensive guidance and support to patients on diverse healthcare-related issues, including clarifying treatment options and understanding medical procedures.
  • Record Keeping: Manage and maintain patient records and databases, ensuring all information related to healthcare services is accurate and up-to-date.
  • Compliance & Privacy: Adhere strictly to industry regulations and guidelines pertaining to patient privacy and confidentiality.
  • Team Collaboration: Collaborate effectively with other team members to ensure a cohesive approach and consistently deliver high-quality customer service.
  • Performance Metrics: Meet or exceed established performance metrics related to call volume, customer satisfaction ratings, and overall service quality.
  • Continuous Improvement: Participate in ongoing training and development programs to enhance skills and knowledge related to healthcare services and customer support.

Required Skills and Qualifications

Excellent verbal and written communication skills are essential for answering incoming calls and responding to emails. Strong collaboration skills, proficiency in scheduling appointments, and experience in managing patient records are also required.

Additional Requirements:

  • Ability to work in a fast-paced environment
  • High level of empathy and patience when interacting with patients
  • Strong analytical and problem-solving skills
  • Willingness to participate in ongoing training and development

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