Order Management Team Lead

1 month ago

Bengaluru, Karnataka, India InnoRenoVate Full time

At InnoRenoVate Solutions Private Limited, we're seeking a seasoned Order Management Team Lead to spearhead our O2C process. As a key member of our team, you will be responsible for leading a team of O2C specialists and SMEs, ensuring alignment with organizational goals and optimal team performance. This is an exciting opportunity to leverage your expertise in process ownership, mentorship, and development, while driving quality assurance and process improvement initiatives.

About the Role

Key Responsibilities:

  • Lead and manage a team of O2C specialists and SMEs, ensuring alignment with organizational goals and optimal team performance.
  • Oversee the entire order lifecycle, including order processing, customer query resolution, deal progression, invoicing, and escalations. Ensure processes are handled efficiently and accurately.
  • Coach and mentor team members, providing continuous feedback, performance assessments, and opportunities for skill development.
  • Handle escalated issues, ensuring they are resolved effectively and with minimal impact on operations and customer satisfaction.
  • Collaborate closely with cross-functional teams, including sales, finance, and logistics, to ensure smooth order fulfillment and alignment on process improvements.
  • Identify areas for process optimization, reduce inefficiencies, and implement strategic initiatives to enhance the O2C process.
  • Ensure adherence to quality standards and regularly review team performance metrics such as accuracy, timeliness, and compliance.
  • Provide guidance in the use of ERP and CRM tools, supporting the team in leveraging these systems effectively.
  • Monitor team KPIs, ensuring that quality scores and customer satisfaction targets are consistently met or exceeded.

Ideal Candidate

· Education: Any Graduate/Postgraduate. Certification in Supply Chain Management, Business Process Management, or related fields is preferred.

  • Leadership Skills: Demonstrated ability to lead, coach, and develop a team in a fast-paced, dynamic work environment.
  • Technical Skills: Proficiency in ERP/CRM tools and MS Office. Ability to train and guide others in using these systems effectively.
  • Communication Skills: Excellent written and verbal communication, with proven experience in managing stakeholders and resolving conflicts.
  • Problem-Solving & Analytical Skills: Strong analytical mindset with the ability to resolve complex issues and optimize processes.
  • Customer Focus: A commitment to maintaining high levels of customer satisfaction and a track record of mentoring teams in customer service best practices.
  • Attention to Detail: A sharp eye for detail and a dedication to maintaining accuracy and compliance in all aspects of order management.
  • Shift Flexibility: Willingness to work in different shifts, including night shifts, with a 100% work-from-office arrangement.
  • Order Management or Mortgage process experience can review contracts and agreements.
  • Analyze and Eye for detail in the document which needs to be update on the system
  • 24*5 WFO (including Sat and Sunday based on business requirement)
  • Month end and Quarter end need to work on Weekend

What We Offer

  • Leadership Role
  • Flexible working options
  • Work alongside and learn from best-in-class talent

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