
Renewable Energy Solutions Expert
7 days ago
We are seeking a Technical Support Specialist to join our Construction team, supporting Sales, Design, and Customer Service departments.
Key Responsibilities:
- Provide high-level technical support to installation companies/customers/manufacturers (troubleshooting, problem resolution, returns).
- Handle and log all technical calls/emails.
- Perform installation quality checks & collect installer feedback.
- Maintain CRM records and prioritize customer service/maintenance requests.
- Escalate critical issues to the Construction Manager.
- Track post-installation smart meter applications.
Required Skills and Qualifications
Essential Qualifications:
- Experience in the solar industry or education in renewable energy preferred.
- Strong communication (written & verbal) and interpersonal skills.
- Engineering/Technical Support/Service Engineer background.
- Knowledge of solar, battery systems, and electrical diagrams.
- Familiarity with CRM tools & MS Office.
- Problem-solving mindset, self-motivated, flexible with hours.
Benefits
Join a fast-growing team passionate about community-powered solar solutions. We combine cutting-edge technology with values of independence and fairness, making it easy for communities across Australia to replace Big Energy with Community Solar powered by your peers.
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