Regional Branch Performance Manager

2 weeks ago


Chennai, Tamil Nadu, India IDFC FIRST Bank Full time

Job Title: Regional Branch Performance Manager

Job Summary: We are seeking a highly skilled Regional Branch Performance Manager to manage, drive, and monitor branch channel for assigned geographies.

Key Responsibilities:

  • Manage and monitor branch channel for assigned geographies as per defined benchmarks.
  • On-board and train teams to enable customer engagement as per defined S2S protocols.
  • Work with CH and Branches to ensure BRMs achieve CA portfolio plans in terms of value growth, balance maintenance, transactions continuity, and Service to sales conversion.
  • Drive centralized customer campaigns and increase product penetration through digital and STP journeys.
  • Benchmark with competition, market share, and enable process and features USPs.

Requirements:

Graduation: Any Experience: 5 to 10 years of relevant experience with a strong background in branch operations and customer engagement.



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