Customer Service Agent

2 days ago

Pune, Maharashtra, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Support Representative

As a Customer Support Representative, you will play a vital role in ensuring our customers receive exceptional service and support.

Responsibilities:
  • Respond to customer inquiries via phone, email, or chat, providing timely and effective resolutions to their issues.
  • Offer product or service information, addressing customer concerns and needs with professionalism and expertise.
  • Utilize problem-solving skills to resolve complex issues, escalating them to the relevant team when necessary.
  • Maintain accurate customer records, updating and refining them as needed.
  • Collaborate with internal teams to ensure seamless communication and issue resolution.
  • Meet individual and team performance targets, focusing on key metrics such as call quality, customer satisfaction, and productivity.
Required Skills and Qualifications:
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive customer information.
  • Proficiency in using technology and software applications.
Benefits:
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.
Others:
  • Opportunities for career growth and advancement.
  • Flexible working arrangements and work-life balance.
  • Access to cutting-edge technology and tools.

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