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Operations Director

1 month ago

Delhi, Delhi, India Infopro Learning Full time
Job Summary

We are seeking an experienced Operations Director to oversee the management of our operational functions, including financial reporting, software & asset management, and ticketing system. This role requires an individual with a strong operational mindset, excellent reporting and analysis skills, and the ability to lead a team to achieve service level agreements (SLAs).

Key Responsibilities:
  1. Financial Management
    • Manage and report financial metrics (Revenue, Cost, Margin) at the company, team, and business unit levels.
    • Produce detailed financial reports to track performance and identify trends, ensuring all financial data aligns with organizational goals.
    • Collaborate with Finance teams to ensure accuracy and consistency in financial reporting.
  2. Revenue Management
    • Oversee the invoicing process, ensuring timely and accurate billing and revenue tracking.
    • Track and manage invoices through the system to ensure they meet targets and deadlines.
    • Generate invoice reports comparing target versus actual revenue at the account level.
  3. Ticketing System Management
    • Oversee the Ops ticketing system, ensuring all operational requests and incidents are logged, tracked, and resolved in a timely manner.
    • Manage and prioritize ticket resolution based on severity and SLA requirements, ensuring team members meet or exceed SLA targets.
    • Analyze trends in ticket data to identify recurring issues and drive process improvements to reduce ticket volume and improve resolution times.
Requirements:
  • Bachelor's degree in Business, Finance, Operations Management, or a related field.
  • Minimum of 5 years in an operations management role, with at least 2 years in a leadership capacity.
  • Strong understanding of financial management, including revenue tracking, invoicing, and accounts receivable.
  • Proficient in financial software and tools (e.g., MS Excel, ERP systems, invoicing portals).
  • Excellent report creation, analysis, and presentation skills.

Estimated Salary: $85,000 - $110,000 per year, depending on experience and qualifications.