Field Collections Team Lead
3 weeks ago
We are seeking a highly skilled Field Collections Team Lead to oversee collection operations and deliver results.
Key Responsibilities:
- Lead and manage field collection operations to ensure effective and efficient collection strategies.
- Oversee team performance, providing guidance, training, and motivation to achieve desired outcomes.
- Develop and implement plans and processes to optimize collection efficiency and effectiveness.
- Coordinate with various stakeholders to facilitate smooth collection activities and address any operational issues.
- Monitor and evaluate the performance of collection strategies, adjusting as necessary to meet targets.
- Ensure compliance with company policies and statutory regulations during the collection processes.
- Collate and analyze collection data to prepare informative reports for management review.
- Maintain high standards of professionalism and customer service throughout all collection activities.
Requirements:
- Minimum of 4 years experience in field collections, demonstrating excellent sector expertise and practical knowledge.
- Must have strong skills in DRA, field collections, and team lead for successful team management and performance.
- Experience as a collections team lead is required to oversee collection operations and deliver results.
- Proven ability to lead and motivate a team in dynamic environments, ensuring productivity and high morale.
- Demonstrated capability in decision-making processes, managing resources, and meeting deadlines efficiently.
- Effective communication skills to liaise with internal teams and clients, facilitating smooth operations.
- Strong analytical skills to assess, interpret and act on various collection data and metrics strategically.
- Experience working as a team leader with a successful track record of achieving team and company goals.
Interested candidates can apply to the CapTalent HR team.
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