
Store Operational Excellence Leader
2 days ago
We are seeking an accomplished Retail Operations Manager to oversee the operational excellence of assigned retail stores and dark stores. The ideal candidate will have a proven track record of managing retail operations, distribution centres, or multi-store formats.
Key Responsibilities:- Operational Management
The successful candidate will be responsible for end-to-end oversight of ordering, indenting, receiving, storage, billing, and material movement. They will also ensure accurate inventory management and timely replenishment of stocks.
To achieve this, they will monitor and drive adherence to company SOPs across all operational areas, ensuring seamless daily operations of retail stores.
- Team & People Management
The Retail Operations Manager will build, lead, train, and motivate store teams to achieve operational excellence. They will also ensure that the stores are equipped with proper staff members at all times and can build teams for new units.
This includes optimal manpower planning, rostering, and productivity on a regular basis.
- Process & Compliance
The successful candidate will implement and monitor hygiene, safety, and compliance standards. They will also coordinate for timely renewals of licenses and regulatory requirements.
Additionally, they will ensure 100% adherence to product quality and handling protocols.
- Last Mile Deliveries
The Retail Operations Manager will oversee last-mile delivery processes to ensure accuracy, timeliness, and customer satisfaction.
They will coordinate with agencies for dedicated last-mile bikers and optimal usage of 3PL App riders.
- Cross-Functional Coordination
The successful candidate will liaise with central teams for maintenance, marketing activations, and real estate requirements.
They will work closely with procurement, finance, and HR for smooth alignment of processes.
- Reporting & Analysis
The Retail Operations Manager will track store performance metrics (sales, shrinkage, wastage, manpower costs, customer feedback).
They will prepare and present Weekly & Monthly reports as per shared formats.
Candidate Profile:Education & Experience:
A graduate in any discipline, preferably Hotel/ Retail Management, with 4-5 years of experience in managing retail operations, distribution centres, or multi-store formats.
Skills & Competencies:
The ideal candidate should have strong product & process knowledge in retail/food operations.
They must possess capabilities to manage Blue Collar staff, build teams, and drive process improvements.
Proficiency in MS Office (Excel, PowerPoint, Word) and POS systems is also required.
Flexibility to travel across assigned stores and DC and other Cities whenever required is essential.
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