AGM - Vi Store Operations Lead

3 days ago

Asansol, West Bengal, India Vodafone Idea Limited Full time
Job Purpose

Manage the mapped Vi Stores to grow customer and revenue market share.

Main responsibilities include:

  • Increasing footfall, conversion-to-customers and sales
  • Increasing profitability through innovative sales and revenue maximization programs
  • Enhance customer experience across all VIL retail outlets

Key Result Areas/Accountabilities

  • Achieve sales target for all products (Post-paid – red, family etc. /Mifi, Premium nos., and other offerings that may be introduced from time to time)
  • Facilitate roll-out/Relocation of Vi Stores
  • Manage efficacy of GMB(Google my biz) for end to end implementation, cross pollination, any kind of Non-compliance/non-adherence in your area
  • Ensure and monitor quality of acquisition through the retail channel
  • Achieve revenue targets at Vi Stores
  • Setting up a governance and following up with Circle Vi Store Lead for CAPA of complaints and processes to drive business process re-engineering
  • Full ownership of complaints accrued from Vi stores as a part of escalation management
  • Oversee Store Manager in key operating costs – store operating cost, people cost etc.
  • Manage churn and achieve customer satisfaction for walk-in customers at Vi Stores
  • Work with Marketing Team to recommend marketing, branding and promotion activities to increase footfalls
  • Keep employee-retention and motivation levels high through regular reviews of performance of both on-roll and off-roll employees
  • Identify gaps in performance of immediate team and ensure training to bridge the same

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