
Senior Leadership Position in Global Process Management
2 days ago
A senior leadership position is required to oversee the management of global processes.
The ideal candidate will drive operational efficiency and innovation in our partner experience.
The position involves regular interactions with senior stakeholders on status, risks, and is a key contributor to our weekly engagement mechanisms which aims to provide the perfect partner experience as we launch initiatives or make changes, improve tools, add new features, or create/update policies or programs.
The process manager will own a portfolio of initiatives and play an integral role in supporting the broader team in change management.
The process PM needs to interact and influence stakeholders in root cause owning teams, program, product/process teams, operations, and analytics.
- Owning project management tooling and processes
- Collaboration with cross functional teams to integrate change management processes
- Building out training, onboarding and communication mechanisms across the organization
- Taking responsibility for setting and leading change management governance such as bar raiser programs
- Drive continuous improvement projects for the Global Process Management team
- Create and drive mechanisms to build efficiency for team members
- Identify areas of opportunity and create solutions to meet those opportunities
- Look for ways to centralize and standardize tools, processes and mechanisms at scale
- Maintain strong partner relationships
- Influence decision making across partner teams
- Build complimentary approaches to managing change from business teams
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing teams
Bonus Qualifications- Experience managing, analyzing and communicating results to senior leadership
- Experience owning program strategy and end to end delivery
- Experience implementing repeatable processes and driving automation or standardization
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