Centre Director Opportunity

1 week ago

Bengaluru, Karnataka, India beBeeCenter Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Title: Center Manager

About the Role:

The ideal candidate will be responsible for driving and achieving business goals of the Experience Centre, including registration management, expense management, customer satisfaction, below the line activities, seminars, team training, shift planning, floor management, conversion strategies, customer support, lead follow-ups, and data reporting.

Key Responsibilities:

  • Overall responsible for driving and achieving business goals of the Experience Centre, including:
  • Responsible for Customer Satisfaction (measured through CSS & NPS) and managing customer feedback.
  • Responsible for planning and executing Below The Line activities in the defined territory to generate leads and increase footfall.
  • Organizing and conducting seminars inside colleges/community centers.
  • Providing ongoing training and support to the team.
  • Responsible for planning shift timings/rosters for the team and overall team management.
  • Coordinating floor management to enhance customer experience.
  • Implementing innovative strategies to increase conversions.
  • Handling difficult customers as the second level of support.
  • Reviewing and monitoring lead follow-ups, closure of leads, and dispositions by the team.
  • Leading the team effectively.
  • Coordinating with the commercial team for the upkeep of the center's infrastructure.
  • Ensuring timely reporting of data, management information systems (MIS), and accounts.

Requirements:

  • Qualification : Any Graduation/ Post Graduation
  • Experience : 10 - 15 Years (Edtech Industry)

Benefits:

This role offers a unique opportunity to develop your skills and knowledge in a dynamic environment. You will have the chance to work with a talented team and contribute to the success of our organization.

We are looking for a highly motivated and organized individual who can provide excellent customer service and drive business results.

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