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Offshore Customer IT Liaison Opportunity
3 weeks ago
Offshore Customer IT Liaison Opportunity
We are seeking an experienced professional to act as a single point of contact for Technology issues from strategic customers. The ideal candidate will have a strong background in healthcare and excellent customer service skills.
The Offshore Customer IT Liaison will be responsible for triaging and preparing customer inquiries for team members or other work groups, monitoring and providing status updates to managers for all inflight issues, and maintaining detailed logs of customer inquiries and requests.
Key Requirements:
- Clinically oriented with experience in healthcare
- Excellent customer service and communication skills
- Familiarity with major LIS and EMR's, including Epic, Cerner/Oracle, Meditech, SCCSoft lab, Sunquest, Orchard, and NextGen
- Exceptional Microsoft Excel skills and ability to multi-task
- Ability to track issues, drive resolutions, and escalate when needed
- Must work US hours to allow for team collaboration
Responsibilities:
- Act as a single point of contact for Technology issues from strategic customers
- Triage and prepare customer inquiries for team members or other work groups
- Monitor and provide status updates to managers for all inflight issues
- Maintain detailed logs of customer inquiries and requests
Benefits:
- Comprehensive training program
- Opportunity to work with a dynamic team
- Chance to grow professionally and personally
What We Offer:
- A comprehensive training program that includes access to QLS and EBU's (modified access to limit to non-PHI functions), Qted, eForm, and Clarity
- An opportunity to work with a dynamic team and contribute to the success of our organization
- A chance to grow professionally and personally, with a focus on developing your skills and expertise
