
Administrative Professional
2 weeks ago
We are seeking an experienced professional to fill this role.
Key Responsibilities:- Work with Senior Technical Management, Product Owners, and Project Managers to develop, design, and implement requirements.
- Help deliver service improvements without unnecessary investment in new products by working smarter, providing better tools, and making better use of the existing product set and add-ins.
- Improve alignment of Technology solutions with Operational areas to focus on practical delivery of Solutions Architecture to FIL using experience from across the Atlassian product set.
- Act as Subject Matter Expert (SME) for Atlassian Jira and Confluence and related Add-ons.
- Provide Ownership and regular updates of issues, including supporting users with best practice advice until the request has been resolved.
- Evaluate, diagnose, research, analyze, and provide solutions to simple and medium-complexity problems encountered.
- Proactively plan to assess new upcoming features on cloud and communicate to users wherever applicable.
- Adhere to Security Policy surrounding platform standards and provide engineering solutions to that policy as directed by the roadmap.
- Ensure operational requirements are matched in the delivery of services around standards and engineering, identifying when support arrangements may need to change to efficiently and effectively onboard new technology.
- Own and manage user access permissions per security guidelines.
- Ensure effective communication across the department and across geographically dispersed teams, including identifying new skills, skills gaps, and working to improve overall team knowledge.
- Extensive expertise in analyzing, troubleshooting, implementing, and supporting Jira and Confluence Cloud, alongside experience in Atlassian administration and troubleshooting.
- Demonstrated ability in managing Jira Cloud and Confluence Cloud within a professional environment.
- Acquaintance with Agile methodologies and cloud-based project management tools.
- Comprehensive understanding of security policies, user management, best practices, design, usage, implementation, and troubleshooting.
- Exceptional analytical and troubleshooting skills in a cloud-based setting.
- Proficiency in Shell, Python, and Groovy scripting for automating tasks to minimize manual workload.
- Strong knowledge in creating reports on Jira Dashboards and EazyBI.
- Outstanding implementation skills in managing Jira custom fields, workflow management, and developing common templates.
- Considerable experience in integrating Jira and Confluence with third-party tools.
- Proficient in cost optimization by identifying and substituting unnecessary plugins with cloud-native features.
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