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Global Mobility Professional

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**Job Summary:**

We are seeking a skilled professional to join our team as an Associate, providing operational support to the Global Mobility function. This role is responsible for delivering solutions to clients across all relocation programs.

  • Main Responsibilities:
  • Oversee workflow for US firm transfer process, including geographic and service line changes.
  • Provide regular reporting/dashboards on data volumes for firm transfers.
  • Review initial transfer requests to confirm eligibility of transferee for opportunity and applicable policy.
  • Route transfer requests for approval and handle escalations/questions.
  • Coordinate with internal partners, law firms, and RMC to obtain immigration analysis, relocation cost estimates under the direction of leadership.
  • Complete final review of transfer automation to ensure no 'fs' and all gaps addressed prior to push for requestion approval and finalization.
  • Oversee automation for the collection of data required to open a new assignment opportunity.
  • Ensure seamless and timely execution of transfers, identify gaps in automation, pain points and bottlenecks through regular data review. Develop system for review of data from automation of process to make recommendations for process improvements.
  • Maintain record of all process improvements and automation enhancements. Improve survey questions to specifically gather feedback on prior pain points and escalation points.
  • Oversee collection of feedback from transferee on experience. Review data aggregation and review of feedback to leaders to make recommendations on automation enhancement opportunities.
  • Ensure seamless initiation of cases with RMC where this service is required.
  • Prepare assignment approval forms, transfer letters, assignment letters and promissory notes.
  • Coordinate with internal HR stakeholders on domestic relocation approvals required for any domestic transfers executed at the end of an international assignment.
  • Coordinate with member firm network on the management of localization requests within network.
  • Oversee automation of workflow for international work and travel requests.
  • Ensure daily management and monitoring of active international work requests and transfer to escalate and push as appropriate.
  • Manage domestic mobility and international work request inboxes to provide responses to routine queries and direct/escalate requests for more additional information.
  • Review all international work and travel requests for completeness and to confirm applicable firm policy.
  • Automate next steps in the workflow once initial intake form reviewed.
  • Ensure feedback is obtained, categorized and analyzed for future utilization on each request.
  • Serve as the SME for the process flow and vetting process for these requests.
  • Monitor, manage and update the firm resources pages for these process flows on Canvas.
  • Collaborate with external and internal legal counsel, mobility leadership, business colleagues, tax professionals and immigration specialists on exceptions to firm policy supported by leadership.
  • Manage process for international work/travel requests to stick to policy and minimize exceptions.
  • Oversee the improvement and refinement of the intake process for international work flow requests.
  • Prepare and maintain new mobility oriented protocols and templates as required.
  • Produce reports of international work request flow dash boards/domestic transfer volumes and any other requested metrics to key stakeholders.
  • Maintain and update policy and protocol documentation on internal website.
  • Develop overviews of the lifecycle and approval process, checklists for transferees, and manage development and refinement of template communication.
  • Cross-train and support other Global Mobility roles.
  • Perform special projects as assigned.
  • Assist with mobility-related initiatives and program enhancements.
  • Exercise judgment and escalate issues when appropriate.