Executive Director of Guest Experience

2 days ago


Lucknow, Uttar Pradesh, India beBeeHospitality Full time ₹ 6,00,000 - ₹ 15,00,000
Hospitality Executive

As a multifaceted professional, the role of a hospitality executive encompasses various responsibilities to ensure seamless operations and exceptional customer experiences.

Main Responsibilities:
  • Leadership and Staff Management: Effective leadership and staff management are crucial to achieving organizational goals. This includes hiring, training, supervising, and evaluating staff members to ensure they meet the expectations of the organization.
  • Financial Oversight: Managing budgets, tracking expenses, and overseeing accounts is essential for maintaining financial stability.
  • Customer Experience: Providing high-quality service to guests involves handling customer complaints and requests in a timely and professional manner.
  • Event Planning: Coordinating events and functions requires attention to detail and a focus on delivering smooth execution.
  • Inventory Management: Ensuring sufficient supplies for memorable customer experiences involves managing inventory and stock levels effectively.
  • Safety and Security: Maintaining a safe and secure work environment involves adhering to health, safety, and security regulations to safeguard employees and customers.
  • Marketing Strategy: Developing marketing campaigns to attract customers requires creativity and a deep understanding of customer needs.
  • Reporting and Analysis: Preparing reports for senior management provides valuable insights into operational performance and informs strategic decisions.

Skill requirements include:

  • Effective leadership skills for staff management
  • Strong financial acumen for budgeting and cost control
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and manage multiple tasks efficiently


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