Customer Service Specialist

1 day ago


Rajkot, Gujarat, India beBeeCustomer Full time ₹ 35,00,000 - ₹ 55,00,000

Our organization is seeking a highly skilled and customer-focused professional to join our team as a CRM Executive.

The ideal candidate will be responsible for handling customer inquiries, providing prompt and accurate responses, and resolving issues efficiently.

Maintaining a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach will be essential.

Collaboration with the sales team to provide seamless support throughout the sales process will also be required.

The CRM software will be used to track customer interactions, document inquiries, and generate reports.

Analyzing customer data to identify patterns, trends, and opportunities for improvement will be a key responsibility.

Ensuring compliance with company policies and procedures, as well as legal and regulatory requirements, will also be necessary.

Contribution to the development and implementation of CRM processes and protocols will be an additional responsibility.

Continuously updating product knowledge to provide accurate information to customers will also be required.

Exceeding customer expectations and contributing to a positive and collaborative team environment will be essential.

Required Skills and Qualifications:

  • Bachelor's degree in a relevant field or equivalent experience.
  • Proven experience in a customer service or CRM role, preferably in the real estate or housing industry.
  • Excellent verbal and written communication skills in English.
  • Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.
  • Proficiency in using CRM software and tools.
  • Analytical mindset with the ability to analyze customer data and generate insights.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Detail-oriented with strong organizational and problem-solving skills.

Benefits:

Monday to Saturday, 9:30 am to 6:30 pm.

Passionate about providing exceptional customer service, possessing excellent communication skills, and thriving in a dynamic and challenging environment are essential qualities for this role.

How to Apply:

Through [Application Process].

Queries:

8851874508 (WhatsApp ONLY).

Project Details:

Project Website.

Project Site.



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