E-Commerce Automotive Spare Parts Support Specialist

1 week ago

Aurangabad, Maharashtra, India beBeeCustomer Full time ₹ 8 - ₹ 12

Customer Service Representative Job Description

We are seeking a highly skilled and customer-focused professional to join our remote team as an E-Commerce Automotive Spare Parts Customer Service Representative. As part of this role, you will be responsible for managing daily customer requests through a shared mailbox, providing member support across multiple channels, and ensuring customer satisfaction by addressing complaints and inquiries promptly.

Main Responsibilities:

  • Manage customer requests and provide timely support across various communication channels.
  • Address customer complaints and ensure prompt resolution.
  • Conduct product sales and process returns and related requests.
  • Identify and assess customer needs to achieve satisfaction.
  • Maintain accurate records of customer interactions.
  • Provide feedback to management regarding customer issues and emerging trends.
  • Collaborate with the team to find solutions to complex problems.

Requirements and Skills:

  • Demonstrated experience in customer service is essential.
  • Familiarity with automotive repair, parts, and components is required.
  • Technical or engineering background is desirable.
  • Proficiency in English is necessary.
  • Strong analytical and problem-solving abilities are required.
  • Able to multitask, prioritize tasks, and manage time efficiently.
  • Maintain a positive and professional demeanor with customers.
  • Teamwork skills for working with colleagues.
  • Able to work remotely in shifts aligned with market operational hours.

About the Role:

This is a fantastic opportunity for a customer-focused individual to make a real difference in the lives of our customers. If you are passionate about delivering exceptional customer service and have a strong desire to learn and grow with our company, we want to hear from you

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