IT Professional Specialist

5 days ago

Rajkot, Gujarat, India beBeeMicrosoft Full time ₹ 10,00,000 - ₹ 15,00,000

About the Job

We are seeking a proactive and client-focused IT professional to join our global technology team. This role requires strong expertise in Microsoft technologies, security, and migrations, as well as excellent communication and client-handling skills to ensure a seamless IT experience for internal teams and external stakeholders.

The ideal candidate will combine technical depth with a service-oriented mindset, ensuring IT operations run smoothly while building strong relationships with business users and clients across geographies.

Key Responsibilities:

  • Implement, operate, and maintain Microsoft systems, including Entra ID (Azure AD) and Intune.
  • Configure and support Azure Single Sign-On integrations.
  • Collaborate with the Security team to manage Microsoft Security Stack and enterprise-wide security protocols.
  • Manage patch updates, compliance, preventative maintenance, and optimization.

Migrations & Infrastructure

  • Lead and execute Windows, email, and cloud migrations.
  • Design, implement, and support enterprise infrastructure solutions.
  • Manage upgrades, performance optimization, and capacity planning.

Helpdesk & Global IT Support

  • Provide L1–L3 support across systems, networks, and databases.
  • Lead helpdesk operations, ensuring issues are resolved promptly with minimal disruption.
  • Act as a trusted IT partner for teams and clients, delivering clear, professional, and timely communication.
  • Handle day-to-day IT queries for globally distributed users with a strong customer-service approach.

IT Asset & Lifecycle Management

  • Manage IT asset inventory, ensuring accurate records.
  • Coordinate courier/delivery and receipt of assets during onboarding/offboarding in tandem with the HR team.

Operations & Continuous Improvements

  • Conduct system monitoring, reporting & auditing.
  • Identify, assess, and implement service cost improvements while maintaining risk and performance standards.
  • Integrate automation to streamline IT processes and enhance efficiency.
  • Apply IT operations best practices, ensuring user satisfaction and reliability.
  • Develop automation scripts (PowerShell, Graph API, Power Automate) for provisioning, reporting, and lifecycle management.
  • Implement monitoring and alerting for proactive issue resolution.
  • Create playbooks and documentation for Ops and Support teams.

Design, Deploy & Manage Teams Environment

  • Lead the architecture, configuration, and deployment of Microsoft Teams (including Teams Rooms, Teams Phone/Voice, and Teams Live Events).
  • Integrate Teams with Microsoft 365 services (Exchange Online, SharePoint Online, OneDrive, Intune, etc.) and third-party apps.
  • Configure and manage Teams policies, compliance, governance, and lifecycle management.

Voice & Collaboration Engineering

  • Implement and manage Teams Phone System, Direct Routing, and Calling Plans.
  • Configure SBCs (Session Border Controllers) and ensure PSTN integration.
  • Oversee Teams meeting rooms and devices (Poly, Crestron, Logitech, etc.).

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