Senior Operations Director

2 days ago

Kolkata, West Bengal, India beBeeStrategic Full time ₹ 1,75,00,000 - ₹ 2,45,00,000
Job Title: Service Delivery Leader

Job Description:

We seek a seasoned leader with a proven track record of managing large-scale operational initiatives across the Banking, Financial Services, and Insurance sectors.

The ideal candidate will bring 15+ years of experience in setting up, transitioning, and managing large operations teams, working with global clients.

Key Responsibilities:

  • Lead end-to-end Service Delivery Management for global banking and financial clients, ensuring operational excellence and compliance.
  • Manage large delivery operations, ensuring high-quality service levels, customer satisfaction, and compliance with regulatory standards.
  • Drive automation and process improvements, leveraging analytics, RPA, and digital tools to enhance productivity and customer experience.
  • Partner with senior client stakeholders to provide strategic leadership and define business vision in alignment with compliance and customer experience objectives.
  • Oversee risk management, KYC, CDD/EDD, and financial compliance operations, ensuring audit readiness and regulatory adherence.

Core Skills & Competencies:

  • Strong expertise in Wealth Management, Retail Banking, Compliance & Financial Risk.
  • Proven ability to lead and scale operations of 200+ FTEs.
  • Excellent skills in Strategic Planning, Operational Excellence, and Business Performance Optimization.

Benefits:

  • Prominent role in shaping organizational strategy.
  • Ongoing opportunities for professional growth and development.
  • Collaborative work environment.

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