Help Desk Support Specialist

6 days ago


Gurgaon, Haryana, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 80,00,000
Job Overview

This is a challenging and rewarding opportunity to provide technical support to staff members.

  • The successful candidate will be responsible for resolving end-user computer and networking problems of basic to moderately complex nature.

About the Role:

  • Provide hands-on user support, including executives and C-suite personnel.
  • Offer excellent customer service skills and de-escalate stressful situations.

Key Responsibilities:

  • Address user issues in a timely manner, including service requests, trouble tickets, moves, adds, and changes.
  • Field service requests through Jira or other means.
  • Image computers for new hires as needed.
  • Conduct new hire onboarding and training.
Required Skills and Qualifications

The ideal candidate will have:

  • A strong background in both Mac and Windows computing environments.
  • Knowledge of operating systems and common applications used on both systems.
  • Experience with enterprise tools such as Microsoft SCCM, Intune, Filewave, JAMF, O365, and Adobe.
What We Offer

We value our people and offer:

  • A collaborative and engaging culture.
  • Generous time off and comprehensive benefits and programs.
  • Lifelong learning opportunities.

About Our Team:

  • We are a team of seasoned IT professionals who work closely together.


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