Operations Team Manager

2 weeks ago

Thiruvananthapuram, Kerala, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title: Team Lead

At our organization, we are seeking a highly skilled and experienced Team Lead to join our team. As a Team Lead, you will be responsible for driving client KPIs, managing stakeholders, and maintaining attrition & shrinkage of the team.

The ideal candidate will have 3+ years of experience as a Team Lead, with excellent communication and leadership skills. You will be expected to work closely with cross-functional teams to achieve business objectives.

Key Responsibilities:

  • Drive client KPIs
  • Manage stakeholders
  • Maintain attrition & shrinkage of the team
  • Perform employee evaluations
  • Handle customer complaints and resolve issues that employees are not authorized to handle on their own
  • Deal with schedule changes, employee call-ins, and other staffing issues
  • Filling in for absent employees as needed to ensure smooth operation of the business
  • Act as a role model for all employees by continuously exhibiting high level of service and attention to detail in all tasks
  • Delegate tasks to employees
  • Keep day-to-day activities organized
  • Recruit and interview new hires
  • Supervise employees and provide additional training and coaching as needed to ensure everyone is performing their job properly
  • Train employees in proper safety procedures and provide training updates as needed
  • Conflict Management - Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment
  • Organize promotions and spearhead marketing efforts by setting up displays and educating customers and employees on promotions or specials

Preferred Skills and Qualifications:

  • Proven work experience as a team leader or supervisor
  • In-depth knowledge of performance metrics
  • Good PC skills, especially MS Excel
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • Graduate in any stream
  • Sense of ownership and pride in your performance and its impact on the company's success
  • Critical thinking and problem-solving skills
  • On-the-job training
  • Confidence and skillful negotiating skills
  • Strong organizational skills to give the team direction

Critical Competencies:

  • Attention to detail
  • Minimum 2 years of experience in people manager role
  • Strong Communication Skills
  • Leadership Motivation Skills

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply:

If you are a motivated and results-driven individual who is looking for a challenging opportunity, please submit your application.

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