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Customer Success Specialist
1 month ago
About TyrAds
">TyrAds is a dynamic and rapidly growing digital advertising company dedicated to delivering innovative solutions to our clients. With a focus on creativity, technology, and data-driven strategies, we strive to stay ahead in the ever-evolving landscape of digital advertising.
">Position Overview
">The primary responsibility will be to achieve both monetary and quality goals for every client managed. This role involves dealing with significant budgets and ensuring clients are extremely satisfied with our service. The Customer Success Specialist will work closely with the Operational Manager to achieve goals, relying on effective teamwork, excellent communication, and negotiation skills to secure the best margins for the company.
">Responsibilities
">- ">
- Manage customer relationships and ensure effective CRM practices.">
- Meet or exceed monetary targets for each client.">
- Achieve quality standards defined by clients.">
- Confirm financial numbers monthly and ensure timely payment receipt.">
- Prioritize data protection for all clients.">
- Create launch plans for new accounts, including key performance indicators (KPIs) and monetary goals.">
- Monitor and maintain KPIs daily, ensuring achievement of set targets.">
- Maintain a deduction rate below 15%.">
- Oversee account management for publishers and advertisers.">
Requirements
">- ">
- Demonstrate strong communication and negotiation skills.">
- Possess a Bachelor's degree.">
- Excel in Microsoft Office, particularly Excel.">
- Showcase excellent team player qualities.">
- Display excellent English skills (typing and speaking).">
How to Apply
">Interested candidates should submit their resumes outlining relevant experience and why they are suitable for this position.
">TyrAds as an Employer
">TyrAds values diversity and strives to create an inclusive environment for all employees.
