Airline Operations Expert

2 weeks ago

Kapashera, India beBeeJob Full time US$ 90,000 - US$ 1,20,000

Flight Operations Specialist

This is a unique opportunity to work with end-to-end flight bookings, complex itineraries, and high-touch support for discerning clientele. As our Flight Operations Specialist, you will be responsible for managing flight bookings, exchanges, cancellations, and ticket issuance via Global Distribution Systems (GDS) like Sabre, Amadeus, or Galileo.

  • Manage multi-city, international, and round-the-world itineraries, applying airline fare rules and interline agreements to deliver the best outcomes for clients.
  • Action Passenger Name Records (PNRs) in line with defined Service Level Agreements (SLAs), ensuring complete documentation across systems.
  • Coordinate fare optimization, refunds, and fare disputes directly with airline partners.
  • Manage special service requests: seat preferences, unaccompanied minors, meals, medical needs, and urgent ticketing issues.
  • Lead Debit Memo Management: Investigate and respond to Debit Memos with speed and accuracy, identify root causes, and implement preventive measures.
  • Collaborate cross-functionally to reduce Debit Memo occurrences through staff training, documentation, and process improvements.
  • Own Business Support Planning (BSP) and Airline Reporting Corporation (ARC) workflows with precision - from airline invoicing to reconciliation and reporting.
Requirements
  • 5+ years of experience in flight ticketing for High Net Worth Individual (HNI) clients, travel agencies, Online Travel Agencies (OTAs), or corporate desks.
  • Proficiency in at least one GDS (Sabre, Amadeus, Galileo).
  • Deep understanding of international travel, fare construction, and route planning.
  • Expertise with BSP, ARC, PNR management, ticket issuance, and airline invoicing.
  • IATA Foundation or Consultant Certification required.
  • Polished verbal communication, attention to detail, and calm under pressure.
  • Bonus: Experience in luxury travel, private aviation, or VIP ticketing.
Why This Role?

This role offers a unique blend of technical expertise and customer-centric approach. As our Flight Operations Specialist, you will have the opportunity to make a real impact on our clients' travel experiences and contribute to the growth of our organization.

Our team is dedicated to providing exceptional service and support to our clients. We are looking for a talented individual who shares our passion for delivering outstanding results and exceeding client expectations.

What We Offer
  • A competitive salary that reflects your skills and experience.
  • The opportunity to work with a dynamic and growing organization.
  • A collaborative and supportive work environment.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.

We are an equal opportunities employer and welcome applications from diverse candidates.

Thank you for considering this opportunity. We look forward to hearing from you

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