Optimize Deliveries

2 weeks ago

Noida, Uttar Pradesh, India beBeeOperations Full time US$ 10,00,000 - US$ 11,20,000

Operations Support Professional

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We are seeking an experienced Operations Support Professional to join our team. In this role, you will be responsible for delivering high-quality support to our clients and internal stakeholders.

The ideal candidate will have a strong background in operations, delivery support, or project management, with experience working in IT services, consulting, or digital transformation environments.

You will work closely with cross-functional teams to coordinate initiatives, manage multiple stakeholders, and ensure timely delivery of projects. Your exceptional organizational skills, attention to detail, and structured approach to managing large datasets will be essential in driving efficiency and performance.

  • Your excellent communication skills, both written and verbal, will enable you to prepare business-facing documents and decks that meet the needs of our clients and stakeholders.
  • You will also utilize Microsoft Office 365 tools (Excel, PowerPoint, Word) for reporting and presentation purposes, as well as platforms like Jira, Confluence, Miro, and Power BI for effective tracking, visualization, and collaboration.

Responsibilities

  • Delivery & Strategic Operations: Own and maintain Global Delivery Dashboards tracking key strategic initiatives, compliance checks, program health, revenue growth, team upskilling, and SteerCo updates.
  • Proactively track project KPIs, milestones, account growth, and delivery metrics in close coordination with Program Managers and the PMO.
  • Collaborate with Tech Leads, Account Managers, and Delivery Leaders to monitor progress and drive accountability across initiatives.

Pre-Sales & Business Coordination:

  • Maintain a comprehensive Pre-Sales Tracker to manage lead pipeline, proposal submissions, contract status, and closure timelines.
  • Support the sales and delivery teams with business presentations, proposal documentation, and operational follow-ups.

Resource & Vendor Alignment:

  • Liaise with Resource Management Group (RMG), Vendor Management, and Account Management teams to ensure timely fulfillment of staffing needs.
  • Oversee onboarding status, vendor staffing, and internal mobilization plans aligned with project requirements.

Reporting, Tools & Communication:

  • Create high-quality presentations, reports, and dashboards for leadership and client communication using Microsoft Office 365 (Excel, Word, PowerPoint).
  • Ensure hygiene and timely updates of all reporting systems and trackers.
  • Utilize platforms like Jira, Confluence, Miro, and Power BI for effective tracking, visualization, and collaboration.

Required Skills & Qualifications:

  • 5-6 years of experience in Operations, Delivery Support or PMO roles in IT services, consulting, or digital transformation environments.
  • Proven ability to manage cross-functional coordination and handle multiple stakeholders across Delivery, Sales, RMG, and Vendor Management.
  • Strong command of Microsoft Office 365 tools (Excel, PowerPoint, Word) for reporting and presentation purposes.
  • Exceptional organizational skills, with a keen eye for detail and a structured approach to managing large datasets and status reports.
  • Strong communication skills, both written and verbal, with experience in preparing business-facing documents and decks.

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