Technical Support Specialist
6 days ago
Job Title: Technical Support Manager
Description:
At ACCOPS SYSTEMS PRIVATE LIMITED, we are seeking an experienced Technical Support Manager to join our team. As a Technical Support Manager, you will be responsible for leading our technical support team and ensuring that our customers receive world-class support. This role requires a strong technical background, excellent communication skills, and the ability to lead a team of technical experts.
Responsibilities:
• Provide technical support to our customers via phone, email, and chat
• Lead a team of technical support engineers and ensure they have the necessary training and resources to provide excellent support
• Collaborate with our product management team to identify and prioritize technical issues
• Develop and implement technical support processes and procedures to ensure consistency and efficiency
• Analyze customer feedback and provide recommendations for process improvements
Requirements:
• Bachelor’s degree in Computer Science or related field
• 5+ years of experience in technical support, preferably in a cloud security or IT infrastructure role
• Strong technical knowledge of cloud security, IT infrastructure, and networking concepts
• Excellent communication and leadership skills
• Experience with technical support ticketing tools and processes
Preferred Qualifications:
• ITIL certification
• Experience with cloud security platforms such as AWS or Azure
• Knowledge of scripting languages such as PowerShell or Python
What We Offer:
• Competitive salary and benefits package
• Opportunity to work with a leading cloud security company
• Collaborative and dynamic work environment
• Professional development opportunities
• Flexible work arrangements, including remote work options
How to Apply:
If you are a motivated and experienced technical support professional looking for a new challenge, please submit your resume and cover letter for consideration. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
ACCOPS SYSTEMS PRIVATE LIMITED is an equal opportunities employer.
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