Technical Support Specialist

6 days ago


Pune, Maharashtra, India ACCOPS SYSTEMS PRIVATE LIMITED Full time

Job Title: Technical Support Manager

Description:

At ACCOPS SYSTEMS PRIVATE LIMITED, we are seeking an experienced Technical Support Manager to join our team. As a Technical Support Manager, you will be responsible for leading our technical support team and ensuring that our customers receive world-class support. This role requires a strong technical background, excellent communication skills, and the ability to lead a team of technical experts.

Responsibilities:

• Provide technical support to our customers via phone, email, and chat

• Lead a team of technical support engineers and ensure they have the necessary training and resources to provide excellent support

• Collaborate with our product management team to identify and prioritize technical issues

• Develop and implement technical support processes and procedures to ensure consistency and efficiency

• Analyze customer feedback and provide recommendations for process improvements

Requirements:

• Bachelor’s degree in Computer Science or related field

• 5+ years of experience in technical support, preferably in a cloud security or IT infrastructure role

• Strong technical knowledge of cloud security, IT infrastructure, and networking concepts

• Excellent communication and leadership skills

• Experience with technical support ticketing tools and processes

Preferred Qualifications:

• ITIL certification

• Experience with cloud security platforms such as AWS or Azure

• Knowledge of scripting languages such as PowerShell or Python

What We Offer:

• Competitive salary and benefits package

• Opportunity to work with a leading cloud security company

• Collaborative and dynamic work environment

• Professional development opportunities

• Flexible work arrangements, including remote work options

How to Apply:

If you are a motivated and experienced technical support professional looking for a new challenge, please submit your resume and cover letter for consideration. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

ACCOPS SYSTEMS PRIVATE LIMITED is an equal opportunities employer.



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