Chief Digital Officer

About the Role:

We are seeking an experienced Director of Digital Transformation to drive our IT/digital transformation, enabling multi-fold growth across India and beyond. This leadership position will define the vision, roadmap, architecture, and implementation of IT/digital transformation, establishing a lean operations model that enables lean and agile DevOps organization.

This role will drive an application modernization and migration plan across the business, transforming the way we leverage technology and enable automation across the organization. It will also define an integrated data management approach and build an AI-enabled business analytics capability, helping us monetize data and leverage data for superior experience and business value creation.

The Director will oversee the design, development, and implementation of IT systems, applications, and infrastructure to support business operations. He/She will manage the integration of new technologies and systems into the existing IT environment, own operations across Applications, network, end-user devices, and security, creating an integrated IT operations model.

Key Responsibilities:

• Develop and implement the digital transformation vision and strategy in alignment with our business objectives.
• Position us as a thought leader in industry forums and create visibility - own innovation charter across the organization.
• Advise senior management on emerging technologies and digital trends that are most relevant to our goals and evolving needs.
• Define futuristic IT architecture focused on experience-led customer/employee centric systems - delivering seamless omni-channel experience across sales and service.
• Lead and mentor the IT department, fostering a culture of innovation, accountability, and continuous improvement.
• Achieve Alignment to Business Objectives (AOP) & IT Budget Management. Help determine capital investment parameters, priorities, and risks for enterprise-wide IT initiatives to maximize the return on investment.
• Demonstrated ability to recruit, hire, and motivate a high-performing IT team that values transparency and accountability.
• Drive the adoption of cutting-edge retail technologies to enhance the customer experience, including e-commerce, mobile apps, CRM systems, and in-store technologies.
• Stay abreast of industry trends and emerging technologies, evaluating their potential impact on the business.
• Champion digital transformation initiatives to improve customer engagement, streamline operations, and support omnichannel strategies.
• Develop and implement data governance and data management strategies.
• Utilize data analytics to provide insights into customer behavior, sales trends, and operational efficiencies.
• Support data-driven decision-making across the organization.
• Manage relationships with external vendors, ensuring the delivery of high-quality IT products and services.
• Negotiate contracts and service level agreements to achieve cost-effective solutions.
• Collaborate with internal stakeholders to understand their needs and ensure IT initiatives support business objectives.
• Establish and enforce IT policies, procedures, and standards.
• Ensure compliance with relevant regulations, industry standards, and security protocols.
• Oversight the design, development, and implementation of IT systems, applications, and infrastructure to support business operations.
• Direct the design, planning, implementation, and maintenance of the computing infrastructure that supports our operations and business applications.
• Establish metrics for managing IT effectiveness and for measuring the impact of IT on the business.
• Lead the design and implementation of an enterprise-wide disaster recovery and business continuity plan.

Desired Profile:

• Over 20 years of experience in IT/tech - preferably in retail organizations or in services companies while managing end-to-end responsibilities for enterprises.
• Experience in digital transformation for enterprises - experience with retail industry preferred - spanning across business processes.
• Experience with omnichannel systems required for a new generation retailer.
• Experience across applications, infrastructure, network, and end-user IT environment operations.
• Ability to define and manage a futuristic IT architecture - spanning applications, data, and security.
• Experience in establishing an IT governance model across the organization.
• Experience in DevOps transformation.
• Experience in Process transformation.
• Exposure to AI and automation technologies.
• Willingness to take risks and ability to start from scratch.
• Target orientation and familiarity with service delivery constructs relevant to IT services - experience in building and managing a partner ecosystem.
• Front-line leadership and communication skills.
• Deep understanding of Technology and architecture concepts - Industry trends/disruptors.
• Team building and team management skills.

Benefits:

This is a challenging and rewarding opportunity for an experienced IT professional who wants to make a real difference in our organization. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.