Voice Technology Specialist

3 days ago

Pune, Maharashtra, India beBeeTelephony Full time ₹ 1,51,20,000 - ₹ 2,01,60,000

Telephony Engineer Role

We are seeking an experienced Telephony Engineer to fill a critical position in our organization.

The ideal candidate will be responsible for designing and implementing automation solutions, integrating telephony systems with other enterprise systems, developing BOTS and AI-driven voice technologies.

Key Responsibilities:

  • Create and design automation solutions for telephony infrastructure.
  • Integrate telephony systems with other enterprise systems to enhance efficiency.
  • Develop and implement BOTS and AI-driven voice technology solutions.
  • Manage voice projects and technical implementations to minimize client disruption.
  • Provide day-to-day support for telecommunications equipment, networking, SIP, and tools.
  • Build call flows and administer Genesys Cloud Contact Center and MS Teams platforms.
  • Support CRM (Salesforce) systems integration.
  • Develop long-range strategies for telecommunications infrastructure, networks, and tools.
  • Manage documentation related to telecommunications services.
  • Provide technical guidance to team members and clients.
  • Troubleshoot and resolve complex hardware, software, and application issues.

Requirements:

  • Bachelor's Degree in a technical or business field or equivalent specialized training or experience.
  • 6 to 10 years of experience in telecommunications or equivalent.
  • 2 years of IP-specific telephony experience or equivalent.
  • Knowledge of scripting programming languages such as Python and PowerShell.
  • Experience with contact center IT operations.
  • Strong project management and interpersonal skills.
  • Expert knowledge of telecommunications principles and data networks.
  • Experience with Genesys Cloud and MS Teams calling technology.
  • Knowledge of Audiocodes and SIP trunk routing.
  • Working knowledge of T-SQL programming.
  • Working knowledge of API programming.
  • Genesys Cloud certification and/or MS Teams Certification.

This role is based in Pune, India and requires working hours to be between UK shift timings.

The successful candidate will also be required to work on-call support (24/7) as per pre-determined roster.

Benefits:

  • Paid time off and holidays
  • Professional development opportunities
  • A dynamic work environment

Preferred Qualifications:

  • Certification in relevant technologies
  • Relevant industry certifications

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