Voice Process Specialist

16 hours ago

Pune, Maharashtra, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000
Customer Service Associate - International Voice Process

Hiring for a skilled and professional Customer Service Associate to join our team in an international voice process. This role involves handling customer inquiries and resolving issues via phone, providing accurate and timely information on products and services, and meeting customer satisfaction and quality targets.

About the Role

This is a challenging opportunity for individuals with experience in international voice processes or customer service, who are able to work in rotational shifts, including UK and US shifts. We are seeking candidates with excellent English communication skills and the ability to adapt to new situations.

Responsibilities
  • Handle customer queries and issues via phone
  • Provide accurate and timely information on products and services
  • Meet and exceed customer satisfaction and quality targets
Requirements
  • 15 years of experience in international voice process
  • Excellent English communication skills
  • Ability to work in rotational shifts, including UK and US shifts
  • Experience in international voice process or customer service

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