Quality Assurance Specialist

3 weeks ago


Kolkata, West Bengal, India Teleminds Infotech Pvt Ltd Full time

Job Summary

We are seeking an analytical thinker to take up the role of Quality Analyst at Teleminds Infotech Pvt Ltd.

This position requires a professional who can work resourcefully to assure the quality of programs and systems.

The Quality Analyst will work closely with the Sales Department to identify and remedy quality test processes.

Key Responsibilities

  • Conduct regular Call Audits to ensure the quality of calls
  • Maintain a working knowledge of Quality Standards
  • Review and Assess the Quality of Calls
  • Assure the accuracy of Calls
  • Develop and perform Quality Test Processes
  • Participate in bi-weekly meetings with the Sales department

Job Eligibility

  • Minimum HS(Cls 12) qualification
  • Storing oral communications required
  • Good Advance Excel knowledge required
  • Willingness to work

Working Hours

Monday to Saturday: 8:00 a.m. - 6:00 p.m.



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