Quality Assurance Specialist
3 weeks ago
Job Summary
We are seeking an analytical thinker to take up the role of Quality Analyst at Teleminds Infotech Pvt Ltd.
This position requires a professional who can work resourcefully to assure the quality of programs and systems.
The Quality Analyst will work closely with the Sales Department to identify and remedy quality test processes.
Key Responsibilities
- Conduct regular Call Audits to ensure the quality of calls
- Maintain a working knowledge of Quality Standards
- Review and Assess the Quality of Calls
- Assure the accuracy of Calls
- Develop and perform Quality Test Processes
- Participate in bi-weekly meetings with the Sales department
Job Eligibility
- Minimum HS(Cls 12) qualification
- Storing oral communications required
- Good Advance Excel knowledge required
- Willingness to work
Working Hours
Monday to Saturday: 8:00 a.m. - 6:00 p.m.
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