Technology Solutions Specialist

2 days ago

Vellore, Tamil Nadu, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

Job Overview:

We are seeking an experienced Technical Analyst to join our dynamic End User Services team. As a key member of the team, you will be responsible for delivering world-class IT support to our users.

As a Technical Analyst, you will work collaboratively with your peers to provide face-to-face technical support for hardware, software, and corporate mobile devices. Your role will involve addressing tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.

You will also be responsible for supporting technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments. Additionally, you will use ServiceNow for incident management, asset tracking, and user request handling.

Key Responsibilities:

  • Provide technical support for hardware, software, and corporate mobile devices.
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Use ServiceNow for incident management, asset tracking, and user request handling.
  • Conduct remote troubleshooting and guide users through resolutions.
  • Participate in hardware deployment and decommissioning, including managing loaner devices.
  • Maintain accurate asset records and support compliance processes.
  • Support end users with BYOD and personal devices in line with company policy.
  • Host product demos, provide training, and promote technology adoption.
  • Escalate unresolved issues while maintaining SLA compliance.
  • Contribute to knowledge articles and ensure documentation is up to date.

Requirements:

  • 1–3 years of experience in Desktop/Help Desk Support for domestic and international users.
  • Any graduate with 15 years of formal education.
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.
  • Experience with Citrix environments, Office 365, and mobile device configuration.
  • Solid problem-solving skills and a proactive mindset.
  • Ability to work in rotational shifts as per business needs.
  • Excellent communication, empathy, and customer service skills.
  • Organizational discipline for asset and vendor management.

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