Chief Digital Transformation Specialist

3 days ago

Belgaum, Karnataka, India beBeeExpert Full time US$ 1,50,000 - US$ 1,75,000
Senior Solutions Expert

We empower financial institutions to become leaders in digital transformation by delivering exceptional customer experiences through innovative solutions.

As a professional team of global scale, we collaborate with top clients on exciting projects in an environment where we learn and grow every day.

Each contribution, challenge, and success is celebrated here.

  • Lead the application support, manage services and cloud teams, providing guidance and expertise to ensure effective project execution.
  • BUILD AND MAINTAIN STRONG RELATIONSHIPS WITH CLIENTS, UNDERSTANDING THEIR NEEDS AND ALIGNING SERVICES TO MEET THEIR EXPECTATIONS.
  • EARLY IDENTIFICATION AND REPORTING OF POSSIBLE PRODUCT DEFECTS, ACTIVELY COLLABORATING WITH IMPLEMENTATION TEAMS AND COMMUNICATING FINDINGS TO THE PRODUCT DEVELOPMENT TEAM FOR CONTINUOUS IMPROVEMENT.
  • DEFINE AND IMPLEMENT SERVICE DELIVERY STRATEGIES, ENSURING EFFICIENT PROCESSES AND TIMELY PROJECT COMPLETION.

Key Responsibilities:

  • DRIVE BUSINESS GROWTH BY IDENTIFYING NEW OPPORTUNITIES WITHIN EXISTING ACCOUNTS AND ACTIVELY SEEKING NEW CLIENTS.
  • MONTHLY PLANNING WITH THE TEAM AND MONITORING OF OPEN TICKETS.
  • MONITOR AND FACILITATE THE TEAM TO IDENTIFY SOLUTIONS FOR OPEN ISSUES.
  • Maintain customer relationships and increase customer satisfaction.
  • Ensure that support provided is within the agreed SLAs.

Requirements:

  • 10 years of experience in IT companies, well-versed in Microsoft Tech Stack and cloud environments.
  • Should have experience in L3 support to enterprise clients such as banks.
  • Bachelor's or master's degree in Computer Science.
  • Banking experience will be an added advantage.

What We Offer:

  • Performance-linked bonus: Your hard work doesn't go unnoticed.
  • Rewards beyond the job: Enjoy a comprehensive benefits package, including remote work support, health insurance, care program, and online psychological support.
  • Birthday leave: Because you matter.

About Us:

We are a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to empower financial institutions to become leaders in digital transformation by delivering exceptional customer experiences through innovative solutions.

With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 1000+ colleagues are serving customers in more than 30 countries worldwide.

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