Visionary Business Leader Wanted

3 days ago

Aurangabad, Maharashtra, India beBeeLeadership Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Executive Leadership Opportunity

We are seeking a seasoned and strategic leader to join our team as an Associate Director – Service Delivery for a premium US Telecom customer.

The incumbent will oversee end-to-end operations, acting as the key liaison between external clients, internal operations, and support teams.

  • Operational Excellence: Lead improvements across the business vertical, optimize resource allocation, and track progress against defined goals.
  • Domain Capability: Strengthen domain capabilities through continuous improvement and talent development.
  • Strategic Planning: Develop strategies aligned with growth objectives. Lead cross-functional planning for budgets, expansion, service design, operational costs, and hiring.
  • Business Growth: Collaborate with Sales & Marketing teams to support and drive business expansion.
  • Innovation & Value Addition: Lead innovation initiatives and other value-added efforts in partnership with the client.
  • P&L Ownership: Manage the P&L for business operations, including strategic plans to drive profitability and growth.
  • Team Management: Oversee a large, high-performing team. Enhance organizational efficiency, build scalable processes, and infrastructure, and align delivery capabilities with pipeline demand.
  • Client Satisfaction: Act as the 'Voice of the Customer' by building strong relationships and ensuring high levels of satisfaction.
  • Best Practices: Develop, share, and implement best practices across service offerings and domains.
  • Compliance: Ensure full compliance with regulatory requirements and internal standards.
Key Qualifications:

Experience: 15+ years in operations within a BPO/Outsourcing space in the customer service domain, with at least 3+yrs supporting US Telecom in messaging.

  • Industry Knowledge: Strong understanding of business trends, emerging technologies, and industry best practices.
  • Analytical Acumen: Ability to streamline complex processes and make data-driven decisions.
  • Leadership: Proven success in leading large teams (HC of 500+ FTEs), attracting and developing talent, and fostering a high-performance culture.
  • Performance Management: Demonstrated ability to improve performance across quality, efficiency, and effectiveness metrics, consistently meeting or exceeding SLAs.
  • Business Growth: Track record of driving performance and scaling operations in a matrix-driven organization.
  • Stakeholder Engagement: Strong internal and external stakeholder management skills, with excellent communication, negotiation, and conflict resolution abilities.
  • Education: MBA or Postgraduate degree preferred.

Apply now to take your career to the next level and lead a high-performing team in delivering exceptional services to our customers.

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