Global Commercial Operations Manager

1 day ago


Mumbai, Maharashtra, India Energy Exemplar Full time
Job Description

About the Position:

- We are seeking a highly skilled Global Customer Success Administration Manager to join our team at Energy Exemplar. This role demands strong attention to detail and proactiveness as you lead and develop a team of Customer Success Administrators.

Main Responsibilities:

  • Manage administrative tasks related to renewals, including generating renewal notices, processing contract amendments, and routing purchase orders.
  • Work within strict deadlines to ensure operational efficiency and accuracy.
  • Develop and maintain global customer success business operations plans, scorecards, and reports.
  • Establish and track key metrics and performance indicators (KPIs) to assess the effectiveness of the Customer Success Administrators.
  • Monitor, assess, and report on risks and account health to provide proactive insights for customer success.
  • Collaborate closely with senior stakeholders to drive alignment and strategic initiatives.

Candidate Requirements & Qualifications:

  • 7+ years of experience in Sales Operations and Administration.
  • Proven leadership experience with the ability to establish and build teams and processes from the ground up.
  • Must have experience working in a global environment.
  • Hands-on experience managing commercial contracts.
  • Expert-level proficiency with Microsoft Excel, Word, and PowerPoint.
  • High level of Salesforce proficiency (Administrator certified preferred).
  • Estimated Salary: $120,000 - $180,000 per annum.


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